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Secret shopping is, perhaps, one of the most underutilized tools in retail. It provides an objective, third party evaluation of customer experience and can assist every shop and restaurant owner in fine tuning its concept. provides a simple solution to begin your secret shop program. Just go online, fill out the form and even customize questions specific to your business – all for under $100. In just a week or so you’ll receive your report via email. It makes keeping up with your employee and service performance a breeze.

Join me and my guest, Ron Welty, Founder and Chief Client Officer of, to learn how to access category-specific secret shops for your store online - easily and affordably.

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For a sample questionnaire, a full transcript of the podcast and the code for a discount to purchase shops, click here.


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